Summer Shipments

SUMMER SHIPPING POLICY

 

Effective May 1st – September 30th

 

CANDY QUALITY

To maintain the best quality you expect from French Chew Co, shipments to warmer climates require specialized care. During periods of high heat, it is pertinent that shipments are taken inside at delivery time. If the shipment is left in high temperatures it should be placed in the refrigerator to allow the taffy to come back down to temperature and reduce stickiness. 

 

SHIPPING RATES 

At French Chew Co, we believe in transparency. Rates are calculated at checkout based on your product assortment, final shipping weight, and shipping destination.

 

WARM WEATHER SHIPPING SCHEDULE

Nobody likes a weekend in a warehouse—especially not our candy. We prioritize early-week dispatch to keep your package moving toward a climate-controlled environment.

 

KEEPING YOUR TREATS COOL: POST-PURCHASE TIPS

Once your treats leave our hands, they’re in the home stretch! Because our sweets are sensitive to the heat, they don't like sitting in the sun.

Help us help you by making a delivery plan:

Bring them in early: Try to bring your package inside as soon as it’s delivered. We cannot be held responsible for items left outdoors in the heat for extended periods.
Redirect: Use carrier tools to send your package to a neighbor or your workplace.
Hold for Pickup: Request a hold at a local climate-controlled pickup point.
Stay Alert: Sign up for real-time tracking alerts so you know the second they arrive.
 

WE’RE HERE TO HELP

Despite our best efforts, sometimes the summer heat is simply relentless. If you open your package and find that your treats didn’t beat the heat, don’t worry—we’re here to make it right.

How to get a quick resolution:

Place the candy in the freezer: A quick cool off will allow the taffy to come back to the preferred temperature of 70-72 degrees.

We truly appreciate you trusting us with your summer cravings. Your satisfaction is the only outcome we’re interested in!